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distributel customer service

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Business Analyst salaries ($65k) We're here for you. BBB Business Profiles generally cover a three-year reporting period. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Distributel. On Oct 14 I paid for the period Oct 15-Nov 15 due Oct 15. On Nov 4 morning I requested immediate service cancel and refund. Call in to customer service or contact Distributel by email to get more information about the sign-up process. Customer Service From 9:00 a.m. to 5:00 p.m - Monday to … Chat. Chances are you have one on your phone and computer. Free interview details posted anonymously by Distributel interview candidates. 1 Distributel Customer Service Representative interview questions and 1 interview reviews. 1-877-810-2877. But check out our information about their phone number 877-810-2877 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. Monday to Friday: 8am to 9pm ET. Customer Service From 9:00 a.m. to 5:00 p.m - Monday to … Distributel offers a variety of popular services including high-speed internet, television, and home phone services to residential customers. Of course, they never notified me of this and it came as a surprise when I had to move from my house. At Distributel, our Mission is to make the use and enjoyment of telecom services radically effortless. Impossible to talk to anyone at their call center RE this issue. Customers like you are looking for help online for a large array of reasons, ie Setup service. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. You can help. They collected my money for Oct 15 to Nov 15 but only provided service, with many times of sudden service interruption which caused me a lot of trouble and put me is danger of safety concerns. Since it was founded in 1988, Distributel has become one of the most prominent Internet service providers in Canada. distributel first told me that my credit card, which was in good standing used everywhere without problem and threatened to charge a reconnection fee while it used the same credit card to charge my another account. Distributel is active in ensuring that your personal information is protected against unauthorized access or misuse. Hourly Pay posted anonymously by Distributel employees. BBB Business Profiles may not be reproduced for sales or promotional purposes. ... for years I was a customer of ***** which was recently acquired by distributel. Distributel is an internet service provider that has coverage in Alberta, Ontario, British Columbia and Quebec. Distributel has evolved from being founded as a long distance provider to become a growing, national, full service telecommunications provider. Distributel | 8,089 followers on LinkedIn. I just recently added Distributel's Zazeen TV service which qualified me for a bundle. Now I am left with one of two options; either to wait for 10 days without internet or phone service (I have a VOIP phone) or cancel their service and switch back to Roger. IMAGE HERE? As usual in my 6 years with Distributel, The service and support were amazing! Monday through Saturday 9am to 5pm.ET Distributel doesn't have an online help desk for customer service, but you can call them on the phone. If you see any errors in this information, be sure to let GetHuman know. On every document sent for change of service such as an upgrade of service, it clearly stipulates that you enter a new 1-year contract. Distributel has been providing telecommunication services for close to three decades! Still have questions? They continue to charge $ from my account and I had to physically go to the bank to stop them. Sales Representative salaries ($33k) Business Analyst jobs. We take pride in excellent service, business integrity, and innovation. Distributel’s industry is a highly regulated one. In the 1990s, Distributel faced Bell Canada in court, under the premise that what they were doing wasn't legal. Distributel is a national telecommunications provider offering residential high-speed Internet, Television, Home Phone and Long Distance services at competitive prices in Quebec, Ontario, Alberta and British Columbia. Distributel doesn't have a help desk, but you can tell us what your issue is and we can try to provide tips on your best course of action. Customer Service Representative salaries ($30k) Sales Representative jobs. Chat. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. International Association of Better Business Bureaus. Distributel is a national telecommunications provider offering residential high-speed Internet, Television, Home Phone and Long Distance services at competitive prices in Quebec, Ontario, Alberta and British Columbia. Distributel Telecommunication Distributel continued to debit my checking account for 8 years after I cancelled my long distance plan. Distributel is committed to providing the best quality of customer service. The primary services that they offer are DSL, Cable Internet, FTTN (Fiber to the node or neighborhood), Wi-Fi and Dry-Loop as well as Phone and TV Service. Customer Service Representative (Former Employee) - Ottawa, ON - 16 September 2020 This place is the worst place to work at. Employees are notified of internal job postings and encouraged to apply if they meet the qualifications. I said since you were not providing me with service any more, I should get refund and he said he will not. Monday to Sunday: 8am to 12am EST for years I was a customer of ******* which was recently acquired by distributel. You can only get help from Distributel one way that we know of and that is by phone. After calling service, it restored connection and advised me next time to pay 5 days before due date. As a matter of policy, BBB does not endorse any product, service or business. Firstly, they are highly racist and only favor white people. A free inside look at Distributel hourly pay trends based on 17 hourly pay wages for 14 jobs at Distributel. Sign up for a My Account with Distibutel’s online portal to manage your bills. Étapes faciles à suivre pour vous connecter avec vos amis et votre famille avec votre téléphone résidentiel ou service interurbain Distributel. So happy to finally get rid of Bell and Rogers. Customer Service/Service a la Clientele (Former Employee) - Montréal, QC - 26 January 2015 In a typical day at Distributel you will be one of the one to five total people in any given department, meaning the wait time on hold for your customers will have been between … Connectez-vous pour suivre vos demandes d'assistance existantes. Mr. Kelly Stirling, Director of Customer Care. Distributel responded super quickly over social media. Customer Complaints. We do not sell personal information and we do not disclose any information except to provide customers with service or as may be required by law. The guy in the cancel department said that the earliest cancel date is Nov 11 and a reconnection fee will be applied on the Nov 15 bill, all seemed settled. I now have unlimited internet and TV service from Distributel and has saved me money. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. So I phoned the next day, just to find out, they are going to charge me a regular price instead of the special for the service. Please feel free to contact our retention team available weekdays until 9:00pm and on weekends until 5pm at **************. Distributel it's a better place to work with good environment we have a strong team in every department and our agent care about our customer Cons As of for me i do not see the downside of this company cause we care about customer A digital assistant is a program that helps you do stuff. How BBB Processes Complaints and Reviews, BBB of Eastern & Northern Ontario and Quebec. Page 1 of problems reported by Distributel customers: what happened and how they fixed it. Given that Distributel does not have an online help forum or comprehensive FAQ, we recommend trying one of the other ways to reach them that we have listed here, or else tell us why you were looking for their help in the first place. We may have some hints and better ideas to get you started. The customer service apologized but with no options but to wait for 10 days or cancel the order. BBB remains operational and focused on serving our business community. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But internet connection was gone soon after, and when I called, another service man said unless I provided him with my credit card number he would not reconnect. Distributel is a well-known Internet provider that works to … Filing a complaint Established in 1988, as one of the pioneers of the independent service provider industry in Canada, Distributel has a strong focus on future innovation. I've been a long time customer of Distributel for Internet and can say it's been a great affordable service. Call us at 1-877-810-2877 or send a note here. On Nov 3, it disconnected my internet again and I called support in vain. Unfortunately, we haven't found a good help page, faq or forum for Distributel to share, but we can point you in the right direction. BBB Business Profiles are subject to change at any time. Description Distributel is a Canadian telecommunications provider offering residential high-speed Internet, Television, Home Phone and Long Distance services at competitive prices in Quebec, Ontario, Alberta and British Columbia. ... All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. Distributel is a great place to work for those who excel at customer service and can handle a fast-pace environment. Proudly celebrating 30 years as Canada’s leading independent telecommunications provider. 1-877-810-2877 Customer Service. BBB is here to help. Thanks! Customer Reviews are not used in the calculation of BBB Rating, Headquarters177 Nepean Street, Suite 400, Ottawa, ON K2P 0B4, Need to file a complaint? Distributel is a Canadian telecommunications company headquartered in Toronto, Ontario, founded in 1988 as an independent service provider offering Canadians Long Distance phone service. Saturday and Sunday: 9am to 5pm ET. Eric was clear in his explanation and help me to take my decision quickly, in a very professional way. If you are having a customer issue with Distributel, craft a better case, get attention and watch what other customers are doing to fix it faster and better. We are proud of our customer service and encourage you to provide feedback on how we could improve our service or pay us a compliment about the service you have received. I lost confidence in its reliability in proper use of my credit card hence when the card expired I continued to pay by online banking. The Distributel help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem is what GetHuman seeks for all major companies. Like many smaller businesses, Distributel has a phone number, even though they don't have a comprehensive online knowledge base where you can search for your problem and find answers. Read more. Technical Support. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Even though I am a new customer. Easy to follow steps to keep connected to friends and family with your Distributel Home Phone or Long Distance. Use and enjoyment of telecom services radically effortless support operations Distributel by email to more! Looking for help online for a bbb business Profiles are subject to at. 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